Privacy Policy

Respect for your privacy

VITAKER.FR is committed to respecting and protecting your privacy. In compliance with the new European regulation (GDPR), we ensure that we maintain the confidentiality of your personal data. Therefore, we reserve the right to modify this policy to ensure compliance with the latest GDPR regulations. In the event of any changes, you will be notified on the website or by email, and you will have the right to object by writing to contact@vitaker.fr.

Personal data?

The term “Personal Data” refers to any information relating to an identified or identifiable natural person, such as your name, address, telephone number or email address.

Personal data may also cover information that allows you to be identified, directly or indirectly, in particular by reference to an identification number such as an IP address.

The personal data requested and collected

Registration details:

When you register on our site, you provide the following information about your own Personal Data:

• Name and surname, email address, password, VAT number (optional), newsletter subscription (optional)

VITAKER.FR will collect, process, and use registration data to provide services to each user for the use of their account. If you choose to subscribe to the newsletter, VITAKER.FR will use your email address to send you its latest news, offers, and deals.

CAT DATA:

You will find a chat system available via messaging, in order to communicate with each other, for which you can provide personal data:

• Name, email, phone number

Through its HelpDesk support service provider, VITAKER.FR will collect, process, and use chat data to assist you in using our site and to answer your questions. Chat data will be processed by us and stored by our service provider.

Order details:

You must have a user account on our website to place an order. In order to process your order, issue an invoice, deliver your order, and/or contact you regarding your order, we require additional personal data:

• Company (optional), address, postal code, city, country, telephone, kbis, VAT number.

Payment details:

In order to pay for and confirm your order, you will need to provide your payment details:

• Your bank card details (if paying by card)

Through its payment service providers such as Paypal, VITAKER.FR will collect, process and use Payment Data in order to verify the validity of your payment and thus be able to process your order.

Payment data will be processed and stored by our service provider in accordance with the strictest security standards applicable to the e-commerce sector. Specifically, the transaction will be carried out using a secure and encrypted process that adheres to the latest technological standards.

Public data (regarding comments on the site):

When you add a comment on one of our products to share your experience with other users of our site, the following data will be requested and displayed on our site and product pages to best assist users in their choice:

• Comment, username, rating

The personal data collected on the VITAKER.FR website is necessary and mandatory for the following purposes:

For sending commercial electronic communications (emails and/or SMS and/or Messenger) related to the management, tracking and processing of your order on the e-commerce site.
For the management of your newsletter subscription and for sending related commercial electronic communications (emails and/or SMS and/or Messenger).
For after-sales service management.
To personalize your customer experience on the e-commerce site.

How long is your personal data kept?

We only retain your personal data for the period necessary to perform our services and for the duration of your membership.

We archive personal data from closed accounts in accordance with applicable data protection rules only to comply with the law, prevent fraud, recover outstanding amounts, settle disputes, resolve technical issues, participate in investigations, enforce our Terms and Conditions of Sale and take any other action permitted by law.

Do we share your data with third parties?

We do not sell personal data to third parties.

We may transfer personal data to our contracted service providers. Before doing so, we take steps to ensure that your personal data is processed with adequate protection as required by specific data protection laws and VITAKER.FR's internal policies.

We share personal data, in particular to perform services and actions on request and on behalf of VITAKER.FR, such as managing the accounting part of your order, transmitting your delivery information to our logistics provider or outsourcing certain actions related to Customer Relations and Complaint Management.

In addition, VITAKER.FR requests guarantees from its service providers acting as data processors under the GDPR regarding their compliance with the rules set out in the GDPR.

Your rights

As a user, you can exercise the following rights related to your personal data:

• Right of access
• Right of rectification
• Right to erasure (right to be forgotten)
• Right to restriction of processing
• Right to data portability
• Right to object

To exercise any of these rights, you can write to contact@vitaker.fr. We will reply as soon as possible.

You also have the option of filing a complaint with the National Commission for Information Technology and Freedoms (CNIL).

Security

What data security measures do we implement?

We use effective technical and organizational measures to protect services and other systems against loss, destruction, access, alteration or distribution of your data by unauthorized persons and do so in accordance with the current state of technology.

Access to your VITAKER.FR account is only possible after entering your personal password directly via the automatic login methods. You must always keep your access information confidential with us, especially if you share the use of your computer and/or device with other people.

Use of cookies

We are fully aware of the importance of respecting your privacy, which is why at VITAKER.FR we actively implement data protection rules. Our main objective is to provide you with the most pleasant and secure online experience possible.

You will find on this page all the information regarding the use of cookies on our site.

1. Why and how does VITAKER.FR use cookies?

In order to offer you a simple and feature-rich service, VITAKER.FR uses cookies and other tracking tools. In fact, some of these are essential for the proper functioning of our services.

Cookies are text files that store a visitor's information for reuse during subsequent visits to our site. They generally contain the name of the server that placed the cookie, a unique identifier, and usually an expiration date.

Cookies allow you, among other things, to enjoy a smoother browsing experience and avoid the inconvenience of repeatedly entering your information during your visits. For us, they help us determine which sections and articles are particularly popular with you, our visitors, and to remember your preferences. Simply put, they allow us to tailor our services to your needs and usage preferences.

2. How do I manage cookie settings?

Please note that in accordance with the General Data Protection Regulation (GDPR), we have implemented a tool on the website allowing you to choose which cookies you authorize us to place on your device. You can also modify your settings more broadly at any time by following these methods:

You can easily disable the various tracking cookies.
You can also control and delete cookies through your internet browser settings. The methods used may differ depending on the browser you are using.

However, it should be noted that restricting certain cookies can have negative consequences on the quality and functioning of websites.

You can easily disable the various tracking cookies by visiting this address: https://youronlinechoices.eu .

3. What cookies does VITAKER.FR use?

Essential Cookies

These cookies are essential and necessary for the proper functioning of the website. Without these cookies, the website may not function correctly.

Cookie Recommendations

These cookies collect your browsing information. They store your user data and behavior, which then allows us to offer you a better experience and personalized content on the site.

Statistical Cookies

These cookies collect information and allow us to generate reports on site usage statistics without personally identifying individual visitors.

Cookies Advertising

These cookies are placed by our partners to provide you with more attractive and relevant advertising. They are advertising pixel services for prospecting and retargeting that indicate whether users have performed specific actions on the site after clicking on or viewing a product. These cookies allow us to link an action performed on our site to a user.

Contact us

For any questions regarding personal data, you can contact us using the following contact details:

VITAKER.FR (Represented by ETS DEVIGNES)

5 Avenue Pierre Salvi

95500 Gonesse

contact@vitaker.fr